Live Video and Audio in Radancy, through 1:1 Video/Audio Chat, Group Video, or Webinars Video Broadcasts, is a powerful way to engage during events and ensure personal, meaningful connections.
You must enable access to your camera and microphone in order to use these features. If your video or audio is not working, you may need to change your browser's permissions and/or your Mac system preferences.
See below for instructions on how to enable your camera and microphone for your particular browser. Click here if you don't know which browser you're using.
In This Article
Google Chrome
Check your camera & microphone permissions in Google Chrome
-
At the top right of your browser, click the kebab
menu, then click Settings.
- Click Privacy and Security, then click Site Settings.
- Then, click Camera or Microphone and review your settings.
- Use the dropdown menu to select your default camera or microphone.
- Ensure Default Behavior is set to Sites can ask to use your camera/Sites can ask to use your microphone.
- Check that app.brazenconnect.com is not blocked from using your camera or microphone.
- To allow a site you have already blocked, click the site's name to open the options. Select Allow in the Camera or Microphone dropdown menu.
Check your Google Chrome camera & microphone permissions in your system preferences
- On your Mac, click the Apple icon and open System Preferences.
- Click Security & Privacy.
- Click Privacy.
- Click Camera or Microphone.
- Then, click the Lock icon to make changes.
- Select the checkbox next to Google Chrome to enable camera or microphone permissions.
Firefox
Check your camera & microphone permissions in Firefox
-
At the top right of your browser, click the hamburger
menu, then click Settings.
- Scroll down to the Permissions section.
- Locate Camera or Microphone, then click Settings. You will see a list of websites with existing camera or microphone permissions.
- Locate app.brazenconnect.com on the Website list.
- In the Status dropdown menu, select Allow.
- Click Save Changes.
Check your Firefox camera & microphone permissions in your system preferences
- On your Mac, click the Apple icon and open System Preferences.
- Click Security & Privacy.
- Click Privacy.
- Click Camera or Microphone.
- Then, click the Lock icon to make changes.
- Select the checkbox next to Firefox to enable camera or microphone permissions.
Safari
Check your camera & microphone permissions in Safari
- In Safari, click Safari, then click Preferences. Or, press the Apple and comma keys on your keyboard to open the Preferences window.
- Then, click Websites.
- Click Camera or Microphone. You will see a list of websites with existing camera or microphone permissions.
- Locate app.brazenconnect.com on the Website list.
- In the dropdown menu, select Allow to allow Safari to access the camera or microphone.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Radancy Support for any additional troubleshooting needs. See below for instructions on how to save your results.
| You must enable your camera, microphone, and speaker settings before selecting your them. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. |
| The Speaker option is only available in Chrome and Edge browsers on desktops. It is not available for mobile users or users of Firefox and Safari on desktops. |
Run a video, audio, and network test
If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Radancy Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Radancy Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Radancy Support to review.
Select your camera, microphone, and/or speaker
You can change the camera, microphone, or speaker used during your chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Radancy automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera, microphone, and speaker.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera, microphone, or speaker on your browser and that you have enabled the proper permissions on your computer. Read how to enable camera, microphone, and speaker access for your PC or Mac.
Use a virtual background
If enabled, you may either blur the background of your individual live video feed or use a virtual background image during your video/audio chat.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Virtual Background section, and select Blur or one of several provided background images.
You can immediately preview what your video feed will look like in the Video Settings window. Once you're ready, close the window to use your selected background in your live video session.
To turn off a background, open the Video Settings window again, and select None under Virtual Background. Then, close the window.
| Virtual Background is currently a beta feature. Please reach out to your Account Manager if you do not already have this feature enabled or with any feedback you may have. |
Additional Resources
For further troubleshooting, please read our detailed audio and video troubleshooting for live video features in Radancy. And, see our in-depth Webinars Video Broadcast, Group Video, and 1-on-1 Video technical requirements to review technical requirements.
See Google Chrome’s camera & microphone permissions documentation for further information on the Google Chrome browser.
See Firefox’s camera & microphone permissions documentation for further information on the Firefox browser.
See Safari’s Change Websites preferences in Safari on Mac documentation for further information on the Safari browser.