There are two types of user roles in Brazen - Account-Level and Event-Level.
Account-Level User Roles
An Administrator (also sometimes referred to as an Event Host, Admin, or Account Administrator) can determine account and event-level branding, build and manage events and booths, access analytics and reports, request additional services for their account, and add and assign other users, such as Booth Owners or Representatives.
Administrators can log in through the Control Center or an individual event URL. When an Administrator logs into the Brazen Control Center, they are directed to their Account Home page.
A Recruiter can be assigned to Jobs, view and manage their assignments through the Candidate Engagement Hub, and chat with prospective candidates through QuickChat.
Event-Level User Roles
A Representative (also referred to as a Booth Representative or Rep) staffs a booth in an event in order to connect and chat with Attendees.
A Representative is assigned to one or more booths either by an Administrator or Booth Owner.
Representatives can chat with Attendees, review registration information and resumes, suggest next steps, and view their chat history and transcripts. If enabled by the Administrator, they can also search registrants and signups ahead of an event and invite them to visit their booth, schedule chats with Attendees for specific time slots, or hand off an Attendee to chat with other Representatives.
Representatives typically log in through an individual event URL. When a Representative logs in to the Control Center, they are directed to the Your Events page, and shown all events to which they have been assigned to chat within a booth.
If a Representative has also been made a Recruiter, when they login into the Control Center, they are instead directed to Candidate Engagement Hub, and have an option to return to Your Events.
A Booth Owner is responsible for building out the content of a booth that they have been assigned by an Administrator in an Open House or Expo event.
Booth Owners can add Representatives and Opportunities to their booth, pull certain reports, and if the feature has been enabled, search and review registrants and signups in order to schedule chats on behalf of their Representatives.
A Booth Owner logs in through the Control Center, and is directed to the Your Events page, where they are shown all events to which they have been assigned a booth.
A Candidate (also sometimes referred to as an Attendee) is someone who both signs up for and completes their registration for your event, and then logs in to that event.
Candidates can search and explore the Event Lobby, chat with Representatives or fellow Candidates in booths, accept Scheduled Chat invitations, explore Opportunities and event/booth content, and attend Live Video Broadcasts.
Candidates typically log in through an individual event URL, but if they do log in through the Control Center they are shown all events for which they have registered.
Live Video Broadcast booths must have one person assigned to act as Host to start and stop, and optionally record, the broadcast, and up to 15 additional Presenters may be assigned.
Group Video booths must assign one or more Hosts responsible for starting, managing, and ending sessions.