If you see attendees waiting in line to chat but are not being connected in chats, it may be for one of the following reasons:
- You have already chatted with the attendee and cannot connect with that person again.
- An attendee is currently chatting with a Representative at another booth and is not available yet. Attendees can wait in line to chat in multiple booths at the same time.
- Attendees waiting to chat in your booth may be actively chatting in a Group Video booth and cannot chat in other booths at this time.
- Attendees waiting to chat may not have sufficient bandwidth to start an active chat.
- For more information see this support article.
Offline kiosk mode was developed to provide a solution for when you don't have access to Wifi. The kiosk continues to function even without internet, capturing candidate data so no information is lost. You will need your Administrator to activate offline kiosk mode if you anticipate spotty or no internet access.
First, you'll need to contact an Administrator, as offline kiosk mode cannot be enabled by Representatives. Once you're in touch with your Administrator, they can follow these steps to enable offline kiosk mode.
It's being securely stored so that once internet access is available, it will automatically sync with the system, meaning no additional work is needed from you to upload the data!
When you are in a live chat with a candidate:
- Click the Video or Call icon in the attendee's profile to initiate a video chat or call in a live Chat session.
- Click Start to send the attendee an invitation to video or audio chat.
- For more information see this support article.
- Live video and audio chats, Group Video, and Webinars Video Broadcasts provide a high level of engagement and allow for meaningful connections during events. For a successful live video and audio experience, your system and setup must meet the minimum technical requirements.
- For more information see this support article.