Why am I not being connected to chat with attendees in an event?
If you see attendees waiting in line to chat but are not being connected in chats, it may be for one of the following reasons:
- You have already chatted with the attendee and cannot connect with that person again.
- An attendee is currently chatting with a Representative at another booth and is not available yet. Attendees can wait in line to chat in multiple booths at the same time.
- Attendees waiting to chat in your booth may be actively chatting in a Group Video booth and cannot chat in other booths at this time.
- Attendees waiting to chat may not have sufficient bandwidth to start an active chat.
- For more information see this support article.
How do I video and/or audio chat with an attendee?
When you are in a live chat with a candidate:
- Click the Video or Call icon in the attendee's profile to initiate a video chat or call in a live Chat session.
- Click Start to send the attendee an invitation to video or audio chat.
- For more information see this support article.
What are the system & technical requirements for live video and audio chats?
- Live video and audio chats, Group Video, and Webinars Video Broadcasts provide a high level of engagement and allow for meaningful connections during events. For a successful live video and audio experience, your system and setup must meet the minimum technical requirements.
- For more information see this support article.