Group Video booths allow multiple event participants to connect within one audio/video session! Group Video booths are gathered in their own convenient tab at the top of the Event Lobby, and are indicated with an icon at the top right of their booth card.
You can also find the Group Video booth icon next to their booth Title in Search Booths.
In This Article
- Get in Line to Chat
- Participate in a Group Video Chat
- View In Full Screen
- Focus On One Video Screen
- Simultaneous Chats
- Video Settings
Get in Line to Chat
To get in line for a Group Video booth chat, click Enter on the booth's Lobby card. Or, select its toggle in your search results. Then, click the green Chat button at the top of the screen.
Group Video booths are limited to twenty-five total participants, including Hosts. When a Group Video session is started by a Host, it is locked by default, and Attendees are only let in once it is unlocked. You are then added to the group chat as space becomes available.
If you need to take a break or step away from the event, you can toggle your Chat Availability in the left sidebar to "Unavailable" and your spot in the Group Video line will be reserved for when you are available again.
Group Video tiles display as a grid within the session, and any Hosts are pinned to the top left of the grid and labeled, and all tiles display a first name. You can also view all Host names and profile pictures in the People tab.
Participate in a Group Video Chat
In order to participate in a Group Video chat, your browser must allow Radancy permission to use your camera, microphone, and speaker.
If you encounter any issues using audio or video in a Group Video booth, see the Video Settings section below.
A glowing orange indicator at the top right of a tile indicates when a person is speaking.
Controls at the bottom of your screen let you toggle your camera and audio on and off, or you can click the Leave button to leave the booth.
When you enter the booth, your camera and microphone are disabled by default. When your video is off and/or your audio is muted, the controls turn red and show a slash through their icon. When your video is disabled, Radancy displays your profile picture instead.
View in Full Screen
You can toggle between standard view and full screen mode by using the full screen button to the right of the microphone and camera buttons. When in full screen mode, your Event Lobby sidebar is collapsed and your screen displays only the Group Video booth tiles.
Focus on One Video Stream
You can focus on and enlarge one specific video stream within a Group Video chat. Stream focus choice and display is user specific - when you choose a stream to focus on it has no impact on the display of video streams for other participants in the booth.
To focus on one stream, click the vertical three-dot menu in the stream’s top right corner and select Focus. Select Unfocus to return to the standard Group Video layout.
Five other participant video streams remain visible on the right side of the focused stream. These five streams are prioritized based on audio activity - streams of participants who are actively speaking are displayed, and they automatically alternate as others speak in the session.
Simultaneous Chats
You can simultaneously chat in one-on-one text chats in other booths in an event while chatting in a Group Video booth. Once you leave the Group Video session, you can return to using audio and video in your one-on-one chats.
| You can accept Scheduled Chats while chatting in a Group Video booth, but they are limited to text only. |
Easily toggle between chats on the left side of your Chats screen.
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Entering full screen mode removes this Chats panel from view. Exit full screen mode in order to ensure your simultaneous text Chats are visible. |
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Radancy Support for any additional troubleshooting needs. See below for instructions on how to save your results.
| You must enable your camera, microphone, and speaker settings before selecting your them. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. |
| The Speaker option is only available in Chrome and Edge browsers on desktops. It is not available for mobile users or users of Firefox and Safari on desktops. |
Run a video, audio, and network test
If you have problems with your audio or video during your Group Video, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Radancy Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Radancy Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Radancy Support to review.
Select your camera, microphone, and/or speaker
You can change the camera, microphone, or speaker used during your Group Video chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Radancy automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera, microphone, and speaker.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera, microphone, or speaker on your browser and that you have enabled the proper permissions on your computer. Read how to enable camera, microphone, and speaker access for your PC or Mac.
Use a virtual background
If enabled for your account, you may either blur the background of your individual live video feed or use a virtual background image during your Group Video session.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Virtual Background section, and select Blur or one of several provided background images.
You can immediately preview what your video feed will look like in the Video Settings window. Once you're ready, close the window to use your selected background in your live video session.
To turn off a background, open the Video Settings window again, and select None under Virtual Background. Then, close the window.
| Virtual Background is currently a beta feature. Please reach out to your Account Manager if you do not already have this feature enabled or with any feedback you may have. |