Depending on the booth type, Representatives can chat with candidates/attendees in text, video, and/or audio calls.
After you've set your Chat Availability and clicked the green Chat button to begin chatting in your booth, your status changes to Waiting to Chat and you are automatically entered into the booth's chat queue. Chats are randomly assigned to the currently available Representatives. If you need to take a break, click Cancel in the booth to remove yourself from the chat queue.
| The Chat button is not visible until the event begins. You may need to refresh your page after the event begins in order to view this button. |
In This Article
- Start Chatting
- Chat Countdown Timer
- Video & Audio Chats
- Video Settings
- End a Chat
- Additional Resources
Start Chatting
Once you get in the booth's chat queue you don't need to perform any extra steps to start a chat. You are automatically placed into chats with attendees as soon as they become available.
An audible "ping" notification sounds when it's your turn to chat with an attendee, and you are automatically taken to the chat screen.
| If you are not being connected to chat and you see attendees waiting in the queue, there are several possible reasons. Perform these checks before contacting Radancy Support. | |
| In order to view a Webinars Video Broadcast during an event, you must click Cancel in your booth to turn off your availability for the duration of the presentation. If you remain open to chats, you are pulled away from the live video broadcast to join in chats with waiting candidates. |
Once in a chat, you can utilize pre-set Greetings and Snippets, review the candidate's profile, and invite the candidate to a video or audio chat depending on the booth type.
Chat Countdown Timer
Chats have time limits set by the Radancy Administrator. Both Representatives and candidates can see the timer count down as they chat.
In the final two minutes of the chat, Representatives are given the chance to extend the chat by 2, 5, or 10 minutes if needed.
When the chat timer runs out during a chat, the chat automatically ends and you are brought to the ratings screen.
Video & Audio Chats
As a Representative, you have the option to transition from a text-based conversation directly to video and/or audio chat.
Video and audio chat options are only available once a Representative has connected with a candidate. Inside the chat, you can initiate a video or audio call.
Click Video or Call, confirm your selection, then click Start. The candidate receives an invitation to video or audio chat.
Be sure to click Allow in the browser prompt to allow Radancy to access your microphone and camera. If you accidentally block the request, read the instructions for enabling your camera and microphone on your PC or Mac. Once the candidate accepts your video or audio chat invitation, you'll be automatically connected to them.
If either party encounters connectivity issues that block them from accessing video or audio chat, the video or audio invitation is canceled and the chat resumes as a standard text chat. Read about Radancy's technical requirements for video and audio chat.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Radancy Support for any additional troubleshooting needs. See below for instructions on how to save your results.
| You must enable your camera, microphone, and speaker settings before selecting your them. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. |
| The Speaker option is only available in Chrome and Edge browsers on desktops. It is not available for mobile users or users of Firefox and Safari on desktops. |
Run a video, audio, and network test
If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Radancy Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Radancy Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Radancy Support to review.
Select your camera, microphone, and/or speaker
You can change the camera, microphone, or speaker used during your chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Radancy automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera, microphone, and speaker.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera, microphone, or speaker on your browser and that you have enabled the proper permissions on your computer. Read how to enable camera, microphone, and speaker access for your PC or Mac.
Use a virtual background
If enabled, you may either blur the background of your individual live video feed or use a virtual background image during your video/audio chat.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Virtual Background section, and select Blur or one of several provided background images.
You can immediately preview what your video feed will look like in the Video Settings window. Once you're ready, close the window to use your selected background in your live video session.
To turn off a background, open the Video Settings window again, and select None under Virtual Background. Then, close the window.
| Virtual Background is currently a beta feature. Please reach out to your Account Manager if you do not already have this feature enabled or with any feedback you may have. |
End a Chat
When you finish chatting, click End Chat to close the chat and load the Chat Rating page. Here you can rate the candidate, add Notes, and decide on any Follow Up actions. You may receive Final Thoughts from the candidate.
If you are participating in a recruiting event, you'll see the Next Steps rating screen. It is important to provide a rating and to have clear notes about candidate interests, skill sets, and availability. This will help your team identify top candidates and quickly follow up with them after the event, creating a great candidate experience.
Additional Resources
Read about using Snippets and Greetings.
Read about rating candidates and determining next steps and types of chat ratings.
Read about reviewing your chat history.