ACCESS THE ACTIVITY REPORT
- Navigate to your Account Home and locate the live event you'd like to view
- Click on the "..." on the right side to pull up the menu, then select track
- Under Reports in the left sidebar, select Activity Report
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Reminder: The Activity Report (as shown below) will only be available while the event is live, and may look slightly different depending on the type of event you are hosting. |
ACTIVITY REPORT BREAKDOWN
- Active Participants: The number of attendees (users not assigned to a booth) who are currently logged in to the event
- Active Representatives: Representatives logged into the event. Note: This will display "No Reps" for events without the representative peer group.
- Active Chats: Active chats across the entire event. Note: Active chats includes chats in which a Representative or Participant are still on the rating screen.
- Active Video/Audio Chats: Active video/audio chats across the entire event. Note: Active video/audio chats includes chats in which a Representative or Participant are still on the rating screen.
- Completed Chats: Total number of chats that have been completed.
- Reps Online: The number of representatives online, on a per booth basis. To appear as online, representatives' status within the event must be set with "Accepting New Chats" turned on.
- Active Chats: Chats that are currently happening. This number includes ended chats still on the rating screen.
- Completed Chats: A total number of chats completed within each booth. A chat is completed once both users have clicked "Save and Continue" on the rating screen.