Representatives using Text, Video, and Audio Chat booths can connect with candidates not only through standard text chat, but also via live video or audio calls when available. These options provide a more personal, flexible way to engage with attendees during an event.
This article covers:
• Begin a Video or Audio Chat
• Chat Countdown Timer
• Multi-Chatting While in a Video or Audio Call
• Connection Issues
• Video Settings
Once you're connected in a chat, you can see Video and Call icons in the attendee's profile section.
Video invites the attendee to a video chat. You must enable both camera and microphone for video to work.
Call invites the attendee to an audio-only chat. This is useful for low-bandwidth connections or users without a camera.
Learn how to enable camera and microphone access on: PC | Mac
Click Video or Call to send the invitation. A confirmation prompt appears before sending.
Once accepted, the video or audio chat begins automatically.
Video and audio chats follow the same time limits as text chats. Both users see the countdown. When it expires, the chat ends and moves to the rating page.
You cannot start a video or audio chat when fewer than 60 seconds remain in the chat timer. If the chat has not been extended yet, you’ll be prompted to extend it before sending a call invitation.
If the chat was already extended and fewer than 60 seconds remain, you cannot start a video or audio call.
If Multi-chat is enabled for your event, you can continue multiple text chats while in a video or audio call.
When switching to a text chat, the video/audio window shifts automatically (bottom-right by default, upper-right optional) so you can follow along.
If either party experiences connectivity problems preventing access to video or audio chat, the invitation is canceled and the chat continues as text-only.
For full technical requirements: View Radancy’s Technical Requirements
Video Settings allow you to check and adjust your camera, microphone, and speaker. You can also run audio/video/network tests directly from the settings window.
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Ensure your browser and system permissions allow access to your camera and microphone. If devices don’t appear, check permissions for your PC or Mac. |
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The Speaker selection option is only available in Chrome and Edge on desktop. It is not available in Firefox, Safari, or any mobile browser. |
Run a Video, Audio, and Network Test
If your audio or video is not working, run the diagnostic test from the Video Settings menu. Radancy Support uses this test to troubleshoot your issue.
Click Run Test to open the Vonage diagnostic page in a new tab.
The test results include:
- Hardware and Software Setup
- Connectivity to OpenTok Servers
- Expected Call Quality
Save your test results using Save this data as simple text and share them with Radancy Support if needed.
Select Your Camera, Microphone, and Speaker
You can switch devices at any time using the dropdown menus inside the Video Settings window. Your selections take effect immediately.
Add a Virtual Background or Blur
Hosts can upload up to five custom background images. All users can blur their background or choose from the built-in catalog. Supported in Chromium browsers (Chrome, Edge).
Users can preview backgrounds before applying them.
Video Sizing
Virtual backgrounds use 16:9 images. Recommended resolution: 1920×1080. Supported file types: JPG, PNG, GIF.