Representatives in Text, Video & Audio Chat booths have the option to connect with candidates/attendees through video and audio in addition to the standard text chat feature.
In This Article
- Begin a Video or Audio Chat
- Chat Countdown Timer
- Multi-Chatting While In a Video or Audio Call
- Connection Issues
- Video Settings
Begin a Video or Audio Chat
Once you're connected in a chat, you can see Video and Call icons in the attendee's profile section.
Video invites the attendee to participate in a video chat. You must enable both your camera and microphone for video features to work.
Call invites the attendee to participate in an audio-only chat. An audio call may be preferable if the attendee has lower bandwidth or does not have access to a camera on their device.
Read more about allowing access to a camera and microphone on a PC and Mac.
Click Video or Call to invite the attendee to a video or audio chat. A prompt appears to confirm the action before sending the invite.
Once the attendee accepts the invitation, the video or audio chat automatically begins.
Chat Countdown Timer
As with text-only chat booths, video and audio chats have a set time limit. Both the Representative and the attendee can see the timer countdown while in the chat. If the chat timer runs out during a video or audio chat, the chat automatically ends and both participants are brought to the chat rating page.
You cannot start a video or audio chat with less than 60 seconds remaining on the timer. If the chat has not already been extended, the Representative is prompted to do so before inviting the attendee to a call. If the chat time has already been extended and less than 60 seconds remain on the timer, the Representative cannot invite the attendee to a call.
Multi-Chatting While In a Video or Audio Chat
If your event and user settings allow Multi-chat, Representatives can engage in multiple text-based chats while in a video or audio chat.
While performing simultaneous text and video or audio chat, the video or audio chat moves to allow you to view the conversation when you switch to the text chat. By default, the video or audio chat pop out moves to the bottom right on a computer screen. You can also place it in the upper right corner.
Connection Issues
If either party encounters any connectivity issues that block them from accessing the video or audio chat feature, the invitation is canceled and the chat resumes as a standard text chat. Read more about Radancy's technical requirements, including using video and audio chat.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Radancy Support for any additional troubleshooting needs. See below for instructions on how to save your results.
| You must enable your camera, microphone, and speaker settings before selecting your them. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. |
| The Speaker option is only available in Chrome and Edge browsers on desktops. It is not available for mobile users or users of Firefox and Safari on desktops. |
Run a video, audio, and network test
If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Radancy Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Radancy Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Radancy Support to review.
Select your camera, microphone, and/or speaker
You can change the camera, microphone, or speaker used during your chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Radancy automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera, microphone, and speaker.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera, microphone, or speaker on your browser and that you have enabled the proper permissions on your computer. Read how to enable camera, microphone, and speaker access for your PC or Mac.