During your text chat you may also be invited by the Representative to video or audio chat. You will have the option to accept the invitation to begin video or audio chatting or to decline and continue the text chat.
Accepting an Audio/Video Invitation
To engage in a video or audio chat with a representative, enter the booth as you normally would and begin chatting through text. When the representative invites you to an audio or video chat, you’ll see a notification pop up on your screen asking if you’d like to accept or decline the invitation.
After accepting the invitation, you’ll receive one more notification prompting you to allow Radancy access to your microphone and camera.
Click Allow, and you can begin your audio/video chat with the representative.
If either party encounters any connectivity issues that block them from accessing the video or audio chat feature, the video/audio chat invitation will be canceled and the chat will resume as a standard text chat. Click here for more information on technical requirements to use the video/audio chat feature. Check your camera, microphone, and speaker permissions on your PC or Mac.
Video Settings
Video Settings allow you to check your audio and video settings on demand within a live video. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker.
Use the Video, Audio, and Network Test section to access connection tests. Be sure to save the results to send to Radancy Support for any additional troubleshooting needs. See below for instructions on how to save your results.
| You must enable your camera, microphone, and speaker settings before selecting your them. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. |
| The Speaker option is only available in Chrome and Edge browsers on desktops. It is not available for mobile users or users of Firefox and Safari on desktops. |
Run a video, audio, and network test
If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. Radancy Support needs these test results to identify and troubleshoot the issue.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
In the Video, Audio, and Network Test section, click Run Test. The Vonage site will open in a new window and begin running the troubleshooting test.
The results appear once the troubleshooting test has completed.
- Hardware and Software Setup — Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.
- Connectivity to OpenTok Servers — Your connection to the video servers. These results show if you have a failure that may affect your live video experience.
- Expected Call Quality — Your overall audio and video quality, according to Vonage.
Radancy Support needs these test results to determine any necessary troubleshooting. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. If you run into technical issues, copy or take a screenshot of these results and send them to Radancy Support to review.
Select your camera, microphone, and/or speaker
You can change the camera, microphone, or speaker used during your chat. This is useful if you want to use a different device than your computer default or if your current device is not working properly. Radancy automatically detects any available devices and displays them in dropdown menus.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Input Devices section. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Your video will immediately switch to the selected camera, microphone, and speaker.
If you cannot select a device or your device does not appear in the dropdown menu, check that you did not block your camera, microphone, or speaker on your browser and that you have enabled the proper permissions on your computer. Read how to enable camera, microphone, and speaker access for your PC or Mac.
Use a virtual background
If enabled, you may either blur the background of your individual live video feed or use a virtual background image during your video/audio chat.
Click the Video Settings icon in the video control panel to open the Video Settings popup window.
Scroll down to the Virtual Background section, and select Blur or one of several provided background images.
You can immediately preview what your video feed will look like in the Video Settings window. Once you're ready, close the window to use your selected background in your live video session.
To turn off a background, open the Video Settings window again, and select None under Virtual Background. Then, close the window.
| Virtual Background is currently a beta feature. |
The Chat Countdown Timer
Just like standard text chat booths, Video and Audio chats are timed - both the representative and attendee will be able to see the timer countdown as they engage in their video or audio chat. If the chat timer runs out during a video or audio chat, the chat will automatically end, and you will be brought to the rating screen.