While Candidates chat within a booth in the Virtual Engagement Center (or VEC), Representatives conduct their chats from the Candidate Engagement Hub.
VEC chats can take place when both the Representative and the candidate are active or you can reply on your own time. If the other person doesn't have the chat open, they receive an email notification containing a link to the chat. If both participants are active, you can invite the candidate to a Video or Call within the chat.
| If you would like to learn more about VECs, contact your Radancy Account Manager. |
In This Article
Accessing VEC Chats
To access your chats, log in to the Hiring Events Admin. Click your name in the upper right corner, then click Recruiter View, soon to be Candidate Engagement Hub. Then, click Chats, and select the desired Chat.
Once in a chat, you can view and edit a candidate's contact information. If your VEC Chat Booth allows candidates to upload resumes, the file appears under their contact information. Since many candidates are viewing the VEC and chatting with you on a mobile device, we do not require a resume upload to enter a chat. However, during the chat they have the option to upload a resume at any time.
Video & Audio Chats
As a Representative, you have the option to transition from a text-based conversation directly to video and/or audio chat.
Click Video or Call under a candidate's name, confirm your selection, then click Start. The candidate receives an invitation to video or audio chat.
Be sure to click Allow in the browser prompt to allow Radancy to access your microphone and camera. If you accidentally block the request, read the instructions for enabling your camera and microphone on your PC or Mac. Once the candidate accepts your video or audio chat invitation, you'll be automatically connected to them.
If either party encounters connectivity issues that block them from accessing video or audio chat, the video or audio invitation is canceled and the chat resumes as a standard text chat. Read about Radancy's technical requirements for video and audio chat.
End a Chat
Click End Chat in your live chat window when you are finished chatting with a candidate. Then, decide how you would like to proceed with them.
| After a chat ends, the candidate receives an email with the chat's transcript. |
Select Next Step and choose their status - Interview, Screen, Pipeline, Not a fit, or if needed, (N/A) Did not chat.
Then, click Finished, or Follow Up.
Follow up options include:
- Email — Send an email directly to the candidate and send a copy to yourself.
- Forward — Pass the candidate's profile along to someone else within your organization, and optionally their resume or your chat transcript.
- Schedule a Followup — Send the candidate a link to your public calendar to set up a time to reconnect with you and send a customizable followup message.
Once you select Finished, the transcript of your conversation, as well as their resume if uploaded, next step status, and any notes you added will be available in History. There, you can sort by the Next Step that you chose, the date on which the chat took place, the Booth Title, or by Candidate Name. You can also export a .CSV with the same information and use it to add quality candidates to your ATS or CRM.
Additional Resources
Read about connecting and following up with candidates, emailing multiple candidates at once, filtering candidates, reviewing candidates, and chatting in CEH.